Refund policy

RETURNS AND REFUNDS

We want you to be happy with your order. If there is a problem, please contact Billy Button Campers at billybuttoncampers@gmail.com or 07825 770371 as soon as possible.

MADE-TO-ORDER CABINETS AND BESPOKE PRODUCTS

All Billy Button Campers cabinets are manufactured to order using the colour, finish, vehicle fitment, wheelbase, layout and other specifications selected or confirmed by the customer.

Because these cabinets are manufactured to the customer’s individual specifications or are clearly personalised, they cannot be cancelled or returned for a change of mind once the order and specifications have been confirmed.

This also applies to bespoke cabinetry, custom layouts, cut-to-size panels, replacement components, special finishes and other products manufactured specifically for a customer, vehicle or order.

Please check all colours, finishes, measurements, vehicle details and specifications carefully before confirming your order.

If you need to request a change or cancellation before manufacturing has started, please contact us immediately. We will try to accommodate your request, but changes or cancellations cannot be guaranteed once an order has been confirmed or production has begun.

STANDARD PRODUCTS AND ACCESSORIES

For eligible products that have not been made to your specifications or personalised, you may tell us that you wish to cancel within 14 days of receiving the goods. You then have a further 14 days to return them.

Returned products must be unused, in their original condition and packaged securely. Unless the item is faulty, damaged or incorrectly supplied, you are responsible for the return delivery cost.

We recommend using a tracked and insured service because you remain responsible for the goods until they reach us.

Eligible refunds will be made to the original payment method within 14 days of receiving the returned goods. We may reduce a refund if an item has been handled beyond what is reasonably necessary to inspect it.

FAULTY, DAMAGED OR INCORRECT GOODS

Your statutory rights are not affected by our made-to-order policy.

If a cabinet or other product is faulty, damaged in transit, not as described or incorrectly supplied, please contact us promptly with your order number and photographs where possible.

We will arrange an appropriate repair, replacement or refund in accordance with your legal rights.

BEFORE RETURNING ANYTHING

Please contact us before returning any product. Returns sent without prior agreement may be delayed, and products must not be returned to the workshop without an appointment.