Shipping policy

DELIVERY AND COLLECTION

We offer collection by appointment from our workshop near Worksop, North Nottinghamshire, as well as delivery on eligible products. Available delivery options and charges are shown at checkout or confirmed with you before dispatch.

LEAD TIMES

Our products are manufactured or prepared to order. The estimated lead time shown on the product page begins once we have received payment and confirmed all required specifications.

Bespoke work and larger orders may take longer. We will agree an estimated timescale with you before production begins.

LARGE CABINET AND FURNITURE ORDERS

Large items may be delivered using our own vehicle or a pallet delivery service. Delivery availability and cost depend on the product, delivery postcode and access to the property.

Please ensure somebody is available to receive and inspect the delivery.

REMOTE AND HIGHER-COST AREAS

Additional delivery charges may apply to parts of Scotland, Devon and Cornwall, the Scottish Highlands, islands, Northern Ireland and other remote postcodes.

Please contact us before ordering if you are unsure whether your postcode is covered by the delivery option shown.

DELIVERY CHECKS

Please inspect the packaging and goods as soon as they arrive. If an item appears damaged, photograph the packaging and product and contact us promptly at billybuttoncampers@gmail.com or 07825 770371.

COLLECTION

Workshop collection is by prior appointment only. We will contact you when your order is ready and arrange a suitable collection time.